How can BizTown help?
Write to us if you need help — we normally reply within 72 hours.
- Send an emailbiztownofficial@townsoftvina.com
- Message on ZaloBizTown's Zalo Official Account
- Contact pageLeave a message and we'll call back
- 1Name the product you use (NhàLo, Balheh…)
- 2Include your account phone number or email
- 3Briefly describe the problem, with a screenshot if you can
Provider: Townsoft Vina Co., Ltd.
Help by product
NhàLoLiveRental property management app for iOS and Android.
Frequently asked questions
I forgot my password
On the sign-in screen tap Forgot password, enter your account phone number, enter the code sent to you, then set a new password.
Do tenants need to install the app?
No. Tenants don't have accounts in the app. They just receive bills by SMS, email or Zalo, with a QR code for bank transfer.
Why can't I create a bill for a room?
A bill can only be created once the room has meter readings for that period. Record the readings first, then create the bill.
Can someone else manage a property for me?
Yes. Go to Profile → Manager accounts and add the manager's phone number. Access is granted per property, so you never share your own account.
Where do I change the app language?
Go to Profile, Language, and choose EN, VI or KO.
I want to delete my account
See the Delete your account page (shortcut above).