NhàLo answers every question
Browse the FAQ, or send a question or bug report below. NhàLo replies by email or phone.
Frequently asked questions
Does NhàLo cost anything?
No. NhàLo is free forever, with no limit on houses or rooms and no ads.
Do tenants have to install the app?
No. Tenants get invoices via Zalo or email, open the link for details and scan the QR code to pay.
Which account does the rent go to?
Straight to the landlord’s bank account, set in each house’s profile. NhàLo never holds the money; there is no middleman.
Does NhàLo know when a tenant has paid?
No. The QR code fills in the amount and note, so payments are easy to match. When the money arrives, tap Paid on the invoice; tapped by mistake? Undo it.
Can someone else manage a house for me?
Yes. Add a manager by phone number and pick the houses they handle. They sign in with their own number, no shared password, and you can pause them any time.
Can a manager change the payout account?
No. Managers can read meters, create and send invoices and mark them paid; owner details and the payout bank account stay owner-only.
My houses are in different family members’ names. Does that work?
Yes. Each house has its own owner details and payout account, and the person running them manages everything from one account.
Can I use flat-rate utilities?
Yes. Each contract has electricity and water either metered or flat rate. Flat rate needs no monthly readings.
How are utilities split when tenants change mid-month?
Record readings when the old tenant moves out and the new one moves in. The app splits each person’s usage correctly, never billing twice.
Can one tenant rent several rooms on one contract?
Yes. When renting out, tap Add another room to put rooms in the same house on one contract with one combined invoice.
Can I collect rent every 2–3 months?
Yes. Pick 1, 2, 3, 6 or 12 months; utilities are still billed monthly.
Do renewals or edits lose the old contract terms?
No. Each renewal or edit becomes a new version, and earlier versions stay in the contract history.
How is the deposit handled when a tenant moves out?
Enter the move-out date and final readings; the app works out the deposit minus unpaid rent, utilities and deductions, the refund or amount due, and the move-out invoice.
Which devices does NhàLo run on?
iPhone and Android. The app is in Vietnamese and English.