Request account and data deletion
Option 1 — Delete inside the app (fastest)
You can do this yourself, with no approval queue:
- Open NhàLo and sign in.
- Go to the Profile tab (person icon, bottom right).
- Scroll to the bottom and tap Delete account.
- Enter your password to confirm.
- Tap Delete my account, then confirm once more in the dialog.
Your account and data are permanently deleted immediately. You cannot sign in again with that account.
Option 2 — Request by email
If you can no longer open the app (lost device, forgotten password, app uninstalled):
- Email biztownofficial@townsoftvina.com
- Subject: Account deletion request
- Include the phone number of the account to be deleted.
We acknowledge within 72 hours and complete the request within 30 days. To protect you, we verify your identity first — usually by sending a code to the account's own phone number.
What gets deleted
When the account is deleted, the following is permanently erased:
- Account profile: full name, phone number, email, national ID number, photo.
- All properties where you are the sole owner, including photos.
- Rooms in those properties, including photos.
- Tenant records: name, phone number, date of birth, email, national ID number, notes.
- Contracts and all their term versions.
- Recorded electricity and water meter readings.
- Invoices created, sent or collected.
- Payout bank account details.
- Push notification device tokens and in-app notifications.
- The sign-in account itself — that phone number can no longer sign in.
What is NOT deleted
- Properties where you are only a Manager (not the owner) stay intact. Only your access is removed. That data belongs to the landlord and we may not delete it on their behalf.
- Properties with several owners: if another owner remains, the property and its data are kept for them; only your access is removed.
Data kept for a limited time
Data from a deleted account can no longer be accessed — neither in the app nor if you register again with the same phone number. If you need to keep records for tax or accounting purposes, send your data to your email before deleting: on the Delete account screen in the app, use “Save your data before deleting” — you receive 5 Excel-compatible files (invoices, contracts, meter readings, tenants, properties and rooms).
Only the items below remain for a limited time and are then deleted automatically:
| Type | Retention | Reason |
|---|---|---|
| System backups | up to 90 days | Disaster recovery; old backups expire and are deleted |
| Technical logs (access times, error codes) | up to 12 months | Security and abnormal-access detection |
| Records we are legally required to keep | for the statutory period | Tax and accounting obligations |
During this time the data is stored separately and is not accessed or used for any other purpose.
Account deletion cannot be undone. Deleted data cannot be recovered, even if you register again with the same phone number.
If you are a tenant: you have no account in this app. Your information is entered and controlled by your landlord — please contact them directly to correct or delete it. You may also write to us and we will forward your request to the relevant landlord.
Contact
Townsoft Vina Co. — biztownofficial@townsoftvina.com
See also our Privacy Policy.